['Privacy Policy \n\nAt Crystal Maid Solutions Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This privacy policy outlines how we collect, use, and safeguard your data when you use our online platform and services. \n\nInformation We Collect \nWe collect personal information that you voluntarily provide to us when you use our services, such as your name, contact information, address, and payment details necessary for booking and delivering our house cleaning services, including domestic cleaning, deep cleaning, carpet and upholstery cleaning, window cleaning, move-in/move-out cleaning, and eco-friendly cleaning solutions. We may also collect non-personal information automatically through the use of cookies and similar technologies to improve your experience on our site. \n\nUse of Your Information \nYour personal data is used solely to provide, manage, and improve our services. This includes scheduling appointments, processing payments, communicating about your bookings, and addressing customer service inquiries. We may also use your information to comply with legal obligations and protect our legitimate business interests. \n\nData Sharing and Disclosure \nWe do not sell or rent your personal information to third parties. Information may be shared with trusted service providers who assist us in operating our services, such as payment processors and cleaning personnel, under strict confidentiality agreements. We also comply with legal requirements, such as court orders or regulatory requests. \n\nData Storage and Security \nYour personal data is stored securely at our facilities and protected using appropriate physical, technical, and administrative safeguards to prevent unauthorized access, alteration, disclosure, or destruction. We regularly review our security measures to maintain the confidentiality and integrity of your information. \n\nYour Rights Under GDPR \nYou have the right to access your personal data, request correction or deletion, limit processing, object to processing, and data portability in accordance with the General Data Protection Regulation (GDPR). To exercise these rights, please contact us at our physical address: Crystal Maid Solutions Ltd, 27 Kingswell Road, Suite 3, Manchester, Greater Manchester, M14 5JG, United Kingdom. We will respond promptly within the timeframes prescribed by law. \n\nCookies and Tracking Technologies \nOur online platform may use cookies to enhance your user experience. These small files collect standard internet log information and visitor behavior information to help us improve our services. You can configure your browser settings to refuse cookies; however, some parts of our services may not function properly without them. \n\nRetention of Data \nWe retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. \n\nChildren’s Privacy \nOur services are not directed towards children under the age of 16. We do not knowingly collect personal information from children. \n\nChanges to This Privacy Policy \nWe may update this privacy policy to comply with changes in legal requirements or our practices. Any significant changes will be clearly communicated on our online platform. \n\nContact Information \nIf you have any questions or concerns about this privacy policy or our data practices, you may contact us by mail at: \n\nCrystal Maid Solutions Ltd \n27 Kingswell Road \nSuite 3 \nManchester, Greater Manchester \nM14 5JG \nUnited Kingdom \n\nThank you for trusting Crystal Maid Solutions Ltd with your cleaning needs. Your privacy matters deeply to us.', 0.0011768, 'gpt-4.1-mini']