Terms and Conditions – KalaYantra Horology
These Terms and Conditions ("Terms") govern your use of our online platform and the services provided by KalaYantra Horology. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.
1. Services Overview
KalaYantra Horology provides professional watch repair and maintenance services, including:
- Mechanical watch servicing
- Battery replacement
- Strap customization
- Water resistance testing
- Vintage watch restoration
- Precision timekeeping calibration
All services are performed by skilled horologists using appropriate tools and techniques.
2. Service Requests and Estimates
When you submit a service request through our site, you agree to provide accurate and complete information regarding your watch and the issue. Upon inspection, KalaYantra Horology will provide an estimate for the requested services. This estimate is based on the initial assessment and may be subject to change if additional issues are discovered during the repair process.
- You will be contacted for approval if any additional work or cost is required beyond the initial estimate.
- Work will only commence upon your explicit approval of the estimate.
3. Payment Terms
Payment for services is due upon completion of the repair or service, prior to the return of your watch. We accept various payment methods as communicated at the time of invoicing.
- A deposit may be required for certain complex or high-value restoration projects.
- Failure to make timely payment may result in delays in returning your watch.
4. Warranty on Services
KalaYantra Horology provides a warranty on the specific services performed, the duration of which will be specified on your invoice.
- This warranty covers only the repaired components or services provided and does not extend to pre-existing conditions or unrelated failures.
- Any unauthorized tampering or repair attempts by a third party will void the warranty.
- The warranty does not cover normal wear and tear, accidental damage, or water damage if the watch was not rated or tested for such conditions or if the water resistance was compromised after the service.
5. Turnaround Time
Estimated turnaround times for services will be provided upon receipt and assessment of your watch.
- These are estimates and not guarantees, as complex repairs or parts procurement may lead to variations.
- We will endeavor to keep you informed of any significant delays.
6. Watch Delivery and Pickup
Watches can be delivered to and picked up from our specified address during business hours.
- It is your responsibility to arrange for the safe delivery and collection of your watch.
- KalaYantra Horology is not responsible for watches left uncollected beyond a reasonable period (e.g., 60 days) after notification of service completion. Uncollected watches may be subject to storage fees or disposal in accordance with applicable laws.
7. Limitation of Liability
KalaYantra Horology exercises utmost care in handling and servicing your timepieces. However, we shall not be liable for damage or loss to your watch that is beyond our control, including but not limited to:
- Pre-existing conditions, defects, or weaknesses in the watch not visible or discoverable during initial inspection.
- Damage occurring during shipping to or from our facility, if not arranged by KalaYantra Horology.
- Loss or damage due to force majeure events, theft, or natural disasters.
Our liability for any service-related damage shall be limited to the cost of the repair or, at our discretion, replacement of the watch with one of comparable value, up to a maximum amount previously agreed upon or specified by our standard insurance policy.
8. Intellectual Property
All content on our site, including text, graphics, logos, and images, is the property of KalaYantra Horology or its content suppliers and protected by Indian and international copyright laws. You may not reproduce, distribute, or otherwise use any content without our express written permission.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, specifically the state of Maharashtra. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.
11. Changes to Terms
KalaYantra Horology reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our site. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.
12. Contact Information
For any questions or concerns regarding these Terms or our services, please contact us at:
- KalaYantra Horology
- 315 Mahatma Gandhi Road, Unit 4B,
- Pune, Maharashtra, 411001, India
- Phone: +91 20 2567 4832
- Email: support@kalayantrahorology.in