Terms and Conditions

Introduction

Welcome to Crystal Maid Solutions Ltd. These Terms and Conditions govern your use of our website and the services we provide in the house cleaning industry. By accessing or using our website and services, you agree to be bound by these Terms and Conditions.

Company Information

Crystal Maid Solutions Ltd is a trusted provider of domestic cleaning, deep cleaning, carpet and upholstery cleaning, window cleaning, move-in/move-out cleaning, and eco-friendly cleaning solutions.

Use of Services

Our services are provided subject to availability and acceptance of your booking request. We reserve the right to refuse service to anyone for any reason at any time.

The use of our services must comply with all applicable laws and regulations. You agree not to use our services for any unlawful or prohibited purpose.

Booking and Payment

All bookings must be confirmed prior to service commencement. Pricing and payment details will be communicated at the time of booking.

\n
• Payments must be made in full before or immediately after completion of the service, as agreed.
\n
• We accept payments by approved methods as communicated during booking.
\n
• Failure to make payment as agreed may result in cessation of services.
\n

Service Guarantee and Liability

Crystal Maid Solutions Ltd strives to deliver high-quality cleaning services. If you are unsatisfied with any aspect of our service, please notify us promptly so we can address your concerns.

We shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our services. Our liability for any direct damages shall be limited to the amount paid for the service concerned.

User Responsibilities

\n
• You are responsible for securing any valuables and fragile items prior to service.
\n
• Access to properties must be provided at the agreed time. Delays caused by no access may incur additional charges.
\n
• You must inform us about any specific cleaning instructions, allergies, or health concerns.
\n

Cancellation and Rescheduling

Cancellations or rescheduling requests must be made within the timeframe specified during booking. Late cancellations may be subject to fees as outlined in your service agreement.

Privacy

Your privacy is important to us. Any personal data collected during the provision of our services will be handled in accordance with our Privacy Policy.

Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services following changes signifies acceptance of the updated terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Contact Information

For all correspondence related to these Terms and Conditions or our services, please contact us at our registered address: